Terms of booking — Ren Mester AS
This is an English courtesy translation — the Norwegian version at renmester.no/vilkar is the binding one. Org.nr 837 980 232 · post@renmester.no · Skiringssalgaten 6B, 3116 Tønsberg Applies to all services booked via renmester.no — car detailing, home cleaning and other services. Last updated: August 2026.
1. General
1.1 These terms apply to all agreements between Ren Mester AS ("we", "us") and the customer ("you") concerning services booked via renmester.no, by telephone or by email.
1.2 By completing a booking you confirm that you have read and accepted these terms.
2. Booking and binding agreement
2.1 All bookings completed on renmester.no are binding. The agreement is entered into when payment (the full price or the deposit) has gone through and confirmation has been sent by email.
2.2 For car detailing the full amount is paid at booking, and the time slot is reserved for you.
2.3 For home services a deposit of 50 % of the estimate (or kr 1 250 where an estimate cannot be calculated) is paid at booking. The preferred time is confirmed finally together with the fixed price.
3. Prices, estimate and fixed price
3.1 Prices for car detailing are fixed and shown before payment. Services marked with a "from" price are charged at the minimum price at booking; the final price may be adjusted after an assessment of the actual condition, and you are always notified before any additional charge.
3.2 For home services the price shown is an estimate based on the information you provide. The final fixed price is given in writing after we have seen photographs or carried out an inspection. We never start the work before you have approved the fixed price.
3.3 If the fixed price turns out higher than the estimate, you may withdraw the booking free of charge before the work starts, and the deposit is refunded in full.
3.4 Travel is included within our free travel zone. Outside the zone a travel fee is calculated, and it is always shown before payment.
4. Cancellation and changes
4.1 You may cancel or change the time free of charge up to 24 hours before the agreed time. Get in touch at post@renmester.no or by telephone.
4.2 On cancellation later than 24 hours before the agreed time, 50 % of the order value is charged.
4.3 On cancellation after our team has set off for the agreed address, or after the work has begun, up to 100 % of the order value is charged.
5. Weather and circumstances beyond our control
5.1 Certain services (exterior car detailing, roof cleaning, facade washing, painting) depend on the weather. In unsuitable conditions we move the appointment free of charge in consultation with you.
5.2 Neither party is liable for delays caused by circumstances beyond reasonable control.
6. The customer's obligations
6.1 You ensure access to the site at the agreed time — including a key or gate code where that has been agreed, and that the vehicle is accessible and can be moved if needed.
6.2 For services that require it, you provide access to power and water. Let us know in advance if that is not possible, and we will find a solution.
6.3 Please remove valuables from vehicles and work areas before the agreed time.
7. No-show / no access
7.1 If our team arrives at the agreed time without being able to reach you or gain access to the site or the vehicle, the booking counts as a "no-show".
7.2 We always try to reach you by telephone before we leave the site.
7.3 In the event of a no-show the following applies: a) Where the amount has been paid in advance, the amount paid is retained in full and is not refunded. b) Where the amount has not been paid in advance (including deposit bookings), an invoice is issued for up to 100 % of the order value.
7.4 Did something serious or unforeseen happen? Reply to the notice within 48 hours, and we will find a solution together.
8. Quality, complaints and guarantee
8.1 If you are not satisfied, let us know within 48 hours of the work being carried out, and we will put right free of charge whatever can reasonably be attributed to our work.
8.2 Move-out cleaning guarantee: If the move-out clean is not approved by the landlord or at the handover inspection, we come back and put it right free of charge, provided we are notified within 3 working days of the inspection.
9. Liability
9.1 We are liable for documented damage caused by negligence on our part, limited to the order value, unless mandatory law provides otherwise. We carry liability insurance.
9.2 We are not liable for hidden faults and weaknesses in surfaces and objects (for example loose paint, brittle plastic, weak fixings) that were not visible before the work started.
10. Payment and refunds
10.1 Payment is made through our payment provider Stripe (card, Vipps, Apple Pay, Google Pay). Where an invoice is issued, the payment term is 14 days.
10.2 Refunds under the points above are paid to the same payment method that was used at booking, normally within 5–10 working days.
11. Privacy
11.1 We process personal data in accordance with our privacy policy. Photographs you upload are used only to calculate the price and plan the work.
12. Changes and disputes
12.1 We may update these terms; the current version is always available at renmester.no/vilkar. Bookings are governed by the terms that applied at the time of booking.
12.2 Disputes are resolved amicably, or before Vestfold District Court under Norwegian law. Consumers may also complain via the Norwegian Consumer Authority.
Ren Mester AS — One Master, for all your cleaning needs