Questions and answers
Frequently asked questions
In English, about Ren Mester AS — prices, deposits, travel, payment and booking.
Do you come to me, or do I bring the car to you?
We come to you. Car detailing is a mobile service: you give us the address when booking, and we turn up at the agreed time with our own water, power and equipment. The car can stay in your driveway, at the office car park or in a visitor space.
What does it cost for an SUV or a van?
Catalogue prices are the base price for a small car. An SUV adds 30 % and a van adds 40 %, because larger surfaces take more time, more water and more product. You choose the size during booking and see the correct total before paying.
How is home cleaning priced?
Move-out cleaning is calculated from floor area: kr 87 per m², plus 30 % for each floor beyond the first and 15 % for each bathroom beyond the first. Recurring cleaning is kr 625 per hour per person, or kr 550 per hour once you are an established customer. Outdoor work is priced after an on-site inspection.
What do I pay when I book?
Car work is paid in full at booking, because the time slot is then reserved for you alone and is binding. Home work takes a 50 % deposit of the estimate — or a flat kr 1250 where the price can only be set after an inspection. The balance is paid once the work is done and you have approved the fixed price.
When do I get a firm price for home work?
You see an estimate immediately as you fill in floor area, rooms, bathrooms and floors. The binding fixed price comes in writing within one working day, after we have seen the photos you upload. We do not begin the work until you have approved that price — and if you do not approve it, the deposit is returned.
How much does travel cost?
We drive out from Skiringssalgaten 6B, 3116 Tønsberg. The first 5 km are included in the price; beyond that it is kr 20 per km. The amount is calculated from the address you enter and shown in the booking before you pay — nothing is added afterwards.
Where do you work?
Within roughly 40 km of Tønsberg. That covers Tønsberg, Sandefjord, Nøtterøy, Færder, Stokke, Sem, Horten, Åsgårdstrand, Revetal, Larvik. Anything further out is worth an email first — we would rather say honestly whether we are the right choice than take a job we cannot serve well.
How do I pay, and can I cancel?
Payment goes through Stripe: card, Vipps, Apple Pay or Google Pay. You can cancel or reschedule free of charge up to 24 hours before the agreed time. Refunds go back to the same payment method, normally within 5–10 working days.
Is VAT added to these prices?
No. Ren Mester AS is not yet VAT-registered, so the prices shown are the prices you pay. If that changes, it will be stated clearly and shown in the booking before you pay.
Can I deal with you in English?
Yes. The booking flow itself is in Norwegian — it is a short form: service, your details, address, date, time. If you would rather not use it, email post@renmester.no and we will handle the whole thing in English. We reply within one working day, and we are open every day 09:00–20:00.
Do you have reviews or a star rating?
Not yet, and we are not going to display one we have not earned. Ren Mester AS is a new company. When customer reviews exist, they will be published verbatim and attributed.
Still unsure? Write to post@renmester.no, or read the car and home pages for the full price lists.